Labour hire allocates labourers, welders, carpenters and other disciplines across Sydney to commercial job sites. I helped design UX frameworks for this service

my role

UX/ UI Designer

⠀

the opportunity

Alongside another designer, I worked on UX frameworks and foundational interaction design for a mid size construction company. As the project is still under development I’ve changed details and hidden names in this case study to protect IP.

The company allocates labourers, welders, carpenters and other disciplines across Sydney to commercial job sites. They are developing a website (that would later inform an app) which would streamline the hiring process for contract administrators, essentially an uber for tradesmen. We were tasked with the redesign of the labor hire part of the website.

the research

We spent some time better understanding the product, the business model, and the features users would pay most attention to.

By asking the right questions and making connections between individual requirements from the client, we were able to help further define the scope of the product. After this framework was established, we were able to evaluate if stray features aligned with the strategic objectives of the project.

⠀

For instance it became apparent that the feature to browse and pick a specific worker was over complicating the process as contract administrators were only looking to hire quantity of a skillset (eg 4 carpenters) rather than a specific person.

The research also showed that the product would be used to hire workers 2-3 days in advance so the feature to book a worker in 2 months would be unnecessary.